This Privacy Policy explains how clubmy collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and transparently in compliance with applicable data protection obligations.
Identity, contact, financial, and gaming activity data collected at registration and during use.
256-bit SSL encryption, access controls, and regular security audits protect all stored personal data.
We do not sell your data. Sharing is limited to licensed service providers and regulatory obligations.
You have the right to access, correct, or request deletion of your personal data held by clubmy.
We use essential and analytical cookies to improve platform performance and your user experience.
For data queries or to exercise your rights, reach the clubmy data team via support chat or email.
Your privacy matters to clubmy. This policy applies to all personal data collected and processed by clubmy in connection with your use of the platform at clubmy.app. By registering an account or using any clubmy service, you acknowledge that you have read and understood this Privacy Policy.
clubmy ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy sets out in detail how clubmy collects, uses, stores, discloses, and otherwise processes personal data in connection with the provision of its online casino, sports betting, lottery, and related gaming services.
This Policy should be read alongside the clubmy Terms and Conditions, which govern your overall use of the platform. Terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
If you have any questions about how clubmy handles your personal data, or if you wish to exercise any of your data rights described in this Policy, please contact our support team using the details provided in Section 15.
For the purposes of applicable data protection law, clubmy is the data controller in respect of the personal data it processes about its players and registered users. As data controller, clubmy determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
clubmy operates under an internationally recognised gaming authority licence, which imposes specific obligations on how player data is collected, verified, and retained. Our data handling practices are designed to meet both our licensing obligations and general data protection standards.
When you register a clubmy account, we collect your full legal name, date of birth, nationality, residential address, email address, and Malaysian mobile phone number. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations under our gaming licence.
As part of the KYC process, we may collect copies of identity documents such as your national identity card (MyKad), passport, or other government-issued identification, as well as proof of address documents and evidence of ownership of your registered payment methods.
We collect transaction data relating to deposits and withdrawals made via your clubmy account, including payment method details (such as e-wallet account references, bank account numbers, and FPX transaction identifiers), transaction amounts denominated in Malaysian Ringgit (MYR), and transaction timestamps. We do not store full card numbers or banking credentials.
We collect records of your gaming activity on the clubmy platform, including game history, bet amounts, win/loss outcomes, session durations, and use of responsible gaming tools such as deposit limits or self-exclusion periods. This data is used for regulatory compliance, responsible gaming monitoring, and personalisation of your experience.
When you access the clubmy platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, session identifiers, and pages visited. This data is used to operate and improve the platform, detect fraud, and maintain security.
We retain records of communications between you and the clubmy support team, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
clubmy uses the personal data it collects for the following purposes:
clubmy processes your personal data on the following legal bases:
clubmy does not sell, rent, or otherwise make available your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:
All third-party service providers who process personal data on behalf of clubmy are required to do so only on our documented instructions and to implement appropriate technical and organisational security measures.
Some of the third-party providers used by clubmy may process personal data in jurisdictions outside Malaysia. Where such transfers occur, clubmy takes steps to ensure that appropriate safeguards are in place, including contractual protections equivalent to standard data protection clauses, to ensure that your personal data receives an adequate level of protection.
clubmy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements.
In accordance with our gaming licence obligations, we retain account records, transaction data, and identity verification documents for a minimum of five years following account closure. Gaming activity records and responsible gaming tool usage history are retained for the same minimum period.
Where personal data is retained solely for compliance purposes following account closure, it is held in a restricted-access archive and is not used for any other purpose.
clubmy uses essential cookies that are strictly necessary for the operation of the platform, including session management, authentication, and security features. These cookies cannot be disabled as they are required for the platform to function.
With your consent, clubmy uses analytical cookies to collect aggregated information about how players use the platform, which pages are visited most frequently, and where technical errors occur. This information helps us improve platform performance and user experience.
You can manage non-essential cookie preferences through the cookie consent banner displayed when you first access the clubmy platform. You can also manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect platform functionality.
Subject to applicable law and certain exemptions, you have the following rights in relation to the personal data clubmy holds about you:
To exercise any of these rights, please contact clubmy's support team using the details in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
The clubmy platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.
If you believe a minor has accessed or registered on the clubmy platform, please contact our support team immediately so that the appropriate steps can be taken.
clubmy implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, clubmy will notify you and the relevant regulatory authority in accordance with applicable notification requirements.
The clubmy platform may contain links to third-party websites or services. This Privacy Policy applies solely to personal data collected and processed by clubmy. clubmy is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any external sites you visit.
clubmy reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, we will notify you via your registered email address or via a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page indicates when the current version of the Policy was published. We encourage you to review this Policy periodically to stay informed about how clubmy handles your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how clubmy processes your personal data, please contact us:
We aim to acknowledge all data-related queries within 48 hours and to provide a substantive response within 30 days. For complex requests, we will notify you if additional time is required.
Questions about how we handle your data? Our support team is available around the clock. Or explore the platform and experience the clubmy difference for yourself.
⚠️ 21+ only. Gambling involves risk. Please play responsibly.