Gaming should be enjoyable — a form of entertainment, not a source of stress or financial hardship. clubmy is committed to providing the tools, information, and support that Malaysian players need to stay in control of their gaming activity at all times.
At clubmy, responsible gaming is not just a page on a website — it is built into how the platform works. Every account on clubmy has access to a full suite of player protection tools, available directly from the account dashboard without any waiting period, approval queue, or support ticket. You set a deposit limit or activate self-exclusion, and it takes effect immediately. That is the standard we hold ourselves to, because anything less is not good enough for Malaysian players.
We understand that for most players, online gaming at clubmy is a fun way to spend leisure time — catching a live match on the sportsbook, spinning through a few slots after work, or joining a live casino table on a Friday evening in Bangsar. But we also know that gambling can become problematic for some people, and we take that reality seriously.
The warning signs of problem gambling can be subtle at first. Spending more than you planned, chasing losses, hiding gaming activity from family members, or feeling anxious when you cannot access the platform — these are all signals worth paying attention to. clubmy provides the tools to help you act on those signals before they become larger problems.
As required under our international gaming authority licence, clubmy maintains a comprehensive responsible gaming programme that meets internationally recognised standards. Our approach covers age verification, player self-assessment tools, deposit and loss limits, session controls, and permanent self-exclusion — all of which are described in detail on this page.
If you feel you need to take a break or permanently stop playing on clubmy, self-exclusion is available immediately from your account dashboard. Here's how:
Log in to your clubmy account and go to Account Settings.
Select Responsible Gaming from the account menu.
Choose your preferred option: cooling-off period, temporary suspension, or permanent self-exclusion.
Confirm your selection. The restriction takes effect immediately — no delays, no approval required.
Alternatively, contact our 24/7 support team via live chat and a team member will apply the restriction on your behalf within minutes.
Six responsible gaming tools built into every clubmy account
Set daily, weekly, or monthly deposit limits on your clubmy account denominated in MYR. Once set, limits can only be reduced immediately — increases require a mandatory cooling-off period before they take effect.
Define the maximum amount in Ringgit you are comfortable losing over a set period. When your loss limit is reached, the clubmy platform will automatically prevent further wagers until the limit period resets.
Set a maximum session duration. clubmy will display an on-screen reminder as your session approaches the limit and will automatically end your session when the time is reached.
Take a short break from clubmy for a defined period — 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot deposit or play, but you can still withdraw any remaining balance.
Enable periodic on-screen notifications that display your session duration and net win/loss position. Reality checks help keep you aware of time and money spent during your gaming session.
Permanently or temporarily exclude yourself from the clubmy platform. Permanent self-exclusion cannot be reversed. Temporary exclusions range from 6 months to 5 years. Takes effect immediately upon confirmation.
All responsible gaming tools on clubmy are available directly from your account settings — no support ticket needed, no waiting period for activating restrictions.
Access your account via the clubmy Login page. Make sure you are using your own registered account — tools apply on a per-account basis.
Click your profile icon at the top of the screen. From the dropdown, select Account Settings, then choose the Responsible Gaming tab.
Select the tool you want to activate — deposit limit, session timer, reality check, cooling-off, or self-exclusion. Enter your preferred values and confirm.
Restrictions take effect immediately upon confirmation. You will receive an email notification to your registered address confirming the change.
Our 24/7 support team via live chat can activate any responsible gaming tool on your behalf if you prefer. No judgment, just fast and private assistance.
Problem gambling can develop gradually. Recognising the early signs is the first step toward getting back in control. Ask yourself honestly whether any of the following apply to you:
If you answered yes to two or more of these, we strongly encourage you to use the clubmy self-exclusion or cooling-off tools, and to reach out to a professional support service.
If you or someone close to you is struggling with problem gambling, professional help is available. clubmy supports international responsible gaming initiatives and encourages players to seek support without hesitation.
Talian Kasih (Social Welfare Dept) operates a free counselling hotline for those affected by problem gambling and related issues.
15999
A peer support community for individuals affected by problem gambling, with regular meetings in Kuala Lumpur, Penang, and Johor Bahru.
Search "Gamblers Anonymous Malaysia" for meeting schedules
Our support team is available around the clock via live chat. We can activate any responsible gaming tool immediately and point you toward the right resources.
Available 24 hours, 7 days
clubmy's responsible gaming programme is operated in accordance with the standards set by our international gaming authority licence. We actively support the development of responsible gaming frameworks across the region.
Enjoy everything clubmy has to offer — knowing that real player protection tools are always just a few taps away. Gaming is at its best when it stays in its proper place: entertainment.
⚠️ 21+ only. Gambling involves risk. Always play within your means. Self-exclusion and limit tools are available on your account dashboard.